Privacy Policy

Last updated: February 2026

1. Introduction

Firesurv Group ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

  • Personal Data: Name, email address, telephone number, postal address, and other contact details you provide when making enquiries or booking services.
  • Business Information: Company name, job title, and business address when relevant to our services.
  • Technical Data: IP address, browser type, operating system, and browsing behaviour on our website.
  • Communication Data: Records of correspondence when you contact us via email, phone, or our website forms.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our fire safety services
  • Respond to your enquiries and service requests
  • Send you relevant information about our services
  • Process and manage bookings and appointments
  • Comply with legal and regulatory requirements
  • Improve our website and user experience

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on: your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Fire safety records may be retained for extended periods as required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

8. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our business, conducting our services, or servicing you, provided those parties agree to keep this information confidential.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, although this may affect some website functionality.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Firesurv Group
Suite 1A, Unit 5 Wickham Business Park
Basildon, Essex
SS14 3EQ

Email: survey@oecltd.uk
Phone: 03456 868 868

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.